1. Information About Us
1.1 Yes2HealthyLife.com.sg is a site operated by Yes2HealthyLife. We are registered in Singapore under Business Registration Number 53400753L, with our registered office at 3 Gambas Crescent, NordCom I, #09-12, Singapore 757088.
2. Service Availability
2.1 Our site is intended for use by individuals, businesses, and companies both in Singapore and overseas.
3. Your Status
3.1 By placing an order through our site or on the telephone, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
4. How the Contract is formed between You and Us
4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or by email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
4.2 Subject to actual stock availability, item orders may be replaced with alternatives subject to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.
4.3 All orders placed online will be fulfilled within 3 business days unless otherwise advised. Business days exclude Saturday, Sunday, and Public Holidays.
4.4 You are obliged to make payment in FULL using the payment option you select when you check out your orders.
4.5 Each batch of goods may differ due to manufacturing constraints. In the event that you are not satisfied with any products, you may return them to us within 3 days after delivery. The Product must be unused, in its original condition, and must not be a pre-order product. Please refer to our refund policy stated under ‘Our Refunds Policy’.
5. Price and Payment
5.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
5.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we might at our discretion decide to honour the lower (incorrect) price or contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
6. Our Refunds Policy
6.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
6.2 Products returned by you because of a defect will be refunded in full, excluding delivery costs.
6.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us on the same day of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall, and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
6.4 The cost of return transportation is at your expense.